Wix Published: January 9, 2021
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
3 years

Description

A special multidisciplinary team within the Customer Experience group. Our mission is to revolutionize Customer Care with cutting-edge technology, data analysis tools and new strategies. The goal: enable Customer Care to guide our users towards long-term success by taking them hand-in-hand through the exciting journey of creating their online presence.

We’re looking for a native English-speaking writer and storyteller to write clear, effective UX copy for our internal products, compose persuasive presentations about our new products and strategies, and develop engaging training literature for our users: Customer Care.

As a Proactive Content Writer and Storyteller, you will:

- Dive into the world of Customer Care at Wix head first.
- Develop expertise in Wix products and stay up-to-date with new features and improvements.
- Write clear, effective UX copy in the Wix tone and voice.
- Collaborate with product managers, developers, UX designers, and other stakeholders.
- Coordinate the localization process for our internal products that serve a multilingual Customer Care organization.
- Create training materials in collaboration with Customer Care to streamline the implementation and adoption of our new products technologies.
- Build persuasive presentations showcasing the potential impact, and/or current impact, of our new products and strategies.

Requirements

A native English speaker with relevant professional internet writing experience such as writing marketing content, technical or product writing, media, advertising, etc. You have the flexibility to handle multiple projects and changing priorities, you’re deadline driven, thorough and very organized.

You’re a critical thinker who sees the big picture, and understands how small nuances in product copy can make a big impact on users. A fantastic storyteller, you’re known for putting together persuasive and comprehensive presentations about pretty much any topic. You’re also a team player who can take feedback constructively, while successfully managing interfaces with developers, analysts, product managers and designers.

Bonus points if you have experience in educational writing and an eye for design.
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