Kaltura Published: June 19, 2019
Job Type
Category
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
3 years

Description

Kaltura is looking for an experienced platinum support engineer to join our support team. This role will work exclusively with Kaltura’s platinum and most strategic accounts. This position requires hands-on experience, great analytical mind, interpersonal skills and ‘get things done attitude’. This role will be responsible to solve customer problems and product issues, analyze platform stability and knowledge transfer. The role requires collaboration with different teams in Kaltura.

Responsibilities
- Troubleshooting issues in the production environments and verify solutions. Provide top notch Support for our customers (media and OTT enterprise companies).
- Utilize knowledge and expertise to research and resolve issues in a timely manner and ensure customer’s satisfaction.
- Collaborate with Integration, R&D, project and product teams. Provide technical input to the business and functional requirements for the software products and services to ensure stability.
- Create internal documentation and share between team members.
- Participate in project kick offs and handovers from R&D, project and product teams.
- Conduct periodic status meetings with the customers and internal teams. Providing analytical reports.

Requirements

- At least 3 years of hands-on application support experience (advantage for OTT/IPTV). Working on critical production environments.
- Proven ability in delivering exceptional customer experience.
- Strong interpersonal and communication skills.
- Excellent ability to communicate in English is a must.
- Experience with API integration.
- Strong analytical and problem-solving skills.
- SQL Server knowledge - Experience with no-SQL DB an advantage.
- Proficient in Linux environment – an advantage.
- Willingness and ability to travel.
- Code development background in at least one language – can read other people’s code and create scripts for automations – an advantage.
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