WalkMe Published: December 25, 2020
Job Type
Level of education
High school
Spoken Language needed
Hebrew, English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

As the Order Management Specialist at WalkMe you will Responsible for ensuring customer orders are processed in an efficient and timely manner, in compliance with company requirements and quality expectations. While processing orders, you will be responsible for maintaining effective communication with other individuals and departments as necessary through multiple levels of management. As an order processing subject matter expert, you will be expected to assist with workflow improvements in process and systems, providing training, and other responsibilities.

What will you actually be doing?

- Review contracts and order paperwork for completeness and accuracy
- Work with the Deals Desk, Sales Representatives or others to obtain necessary documentation required for each order(e.g. Order form , PO’s etc.)
- Accurately enter deal information into Salesforce.com order processing, invoicing and commissions/forecasting purposes
- Process orders to meet and exceed expectations in alignment with high quality output
- Proactively communicate issues back to management and follow order management processes
- Assist in developing workflow improvements, including process (recommending workflow, creating process documentation, etc.) and systems (assisting in the development of business requirements, performing systems testing, etc.)
- Facilitate completion of the customer’s onboarding requirements and account updates in Salesforce.com

Requirements

- 2+ years experience in a Order Management role
- Demonstrated ability to work with a diverse team and influence/drive change across functions
- High communication skills , ability to communicate internal and external
- Well-organized; able to effectively handle multiple tasks and prioritize
- Familiar with CPQ systems and Saleforce.com experience preferred
- Ability to work in a high-pressure environment with extended hours & weekends required during end of quarter
- Self-motivated with a knack for being meticulous / detail oriented
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