Jolt Published: May 13, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
Hebrew, English
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
Zero

Description

Jolt builds Jolt Rooms - a network of innovative co-learning spaces where world-class instructors deliver lessons to groups of lifelong learners over live, two-way video.

Jolt offers memberships that give professionals access to transformative educational programs for just a fraction of the price of traditional continuous education.

Jolters are Jolt's speakers and teachers, they are international experts in their fields who take part in Jolt's revolution in creating a new learning experience suitable for the 21st century.

The role sits in a critical junction within the company, their mission is to support and do everything within their power to maintain the integrity of Jolt’s operational efforts - before, during, and after live events (jolts) - across all its regions, to the utmost satisfaction of both sojis and Jolters.

The OSA's role & main responsibilities:
- Performing soundchecks with Jolt’s speakers on a daily basis, before each live session. Helping the speaker prepare, technically and mentally, for the upcoming lesson, and fixing any technical issues quickly and swiftly, to ensure a gold-standard live experience.
- Monitoring all jolts from start to finish for any anomalous and undesirable situations, such as technical failures, misbehaviour or disorderly conduct.
- General Support - Providing our speakers with quick and effective support for all their needs (within Jolt’s platform, payment issues, tech questions, feedback, etc).
- Scheduling Jolts - Helping the Ops Desk manager with booking 100s of Jolts every month with our speaker and publishing them to our students, across all our locations globally.

You will
- Monitor our live sessions
- Give online and offline support to all Jolt’s speakers
- Handle various types of requests from our speakers, and see to it that they have compiled
- Identify, prevent and solve problems in real time
- Maintain Jolt’s monthly schedule
- Communicate our students’ feedback back to our speakers

BENEFITS
- Get the opportunity to work in a rapid-growth global startup - If you’ll prove yourself maybe there will be more opportunities down the road.
- Free membership to Jolt’s campuses
- Get to work with some of the most interesting people in the world
- Meatless Tuesdays & occasionally cooked meals

Requirements

You are:
- An effective communicator who’s right at home when interacting with people.
- You possess strong administrative skills and can pay attention to details while keeping an eye on the big picture. You’re a multitasker through and through, organized and meticulous.
- You feel comfortable in a technological work-environment and quick to adopt new systems and tools. You thrive under pressure even though you always keep it cool.

REQUIREMENTS
- Fluent English (seriously, like a native, most of our speakers are international)
- Great communication and interpersonal skills
- Tech-savviness
- Eagerness to learn
- Looking for working in shifts, mostly nights and weekends
- Experience working in an operational role or a fast-paced environment is considered - advantage!
- Past experience as a customer success/support/call-centre position also considered - advantage!
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