Intercontinental Exchange Published: May 13, 2019
Job Type
Category
Level of education
Undergraduate
Spoken Language needed
Hebrew, English
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

System Operations Analyst is responsible for documentation, managing, promptly analyzing and escalating or solving problems inside the company’s hosted-services production environment. This is a full-time position that requires shift work (day and night) from Sunday 23.00pm until Friday night at 2.00am.

Responsibilities
• Monitoring and Incident Management (1st Level fix, Notification and Escalation) of the Production Environment
• Monitoring of the Systems, Networks and Applications within the production environment
• Diagnose and fix (based on run-book and knowledge) Incidents which are raised through Monitoring Tools, or via the Production Conference Bridge
• Work with other teams to add additional run-books and maintain existing run-books
• Assisting in the investigation and/or the resolution of problems that caused Incidents, in scope of the responsibilities
• Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues

Requirements

Knowledge and Experience
• University degree or applicable experience within IT systems support and/or operational support of applications, databases within a Windows environment
• Working knowledge of networking: specifically TCP and UDP
• Willingness to work shifts as the company requires, and to be contacted after hours to help resolve issues where required. Candidates must be able to work weekends and holidays
• Strong business English - verbal and written communication skills
• Logical approach, critical thinking and analytical problem-solving skills with an ability to identify the root cause(s) of a problem
• Works as a team player – able to interface / liaise effectively with a variety of IT and non IT contributors and personalities across the organization
• Ability to be organized and decisive while under pressure, when managing urgent and critical production issues when they occur
• Excellent time management skills - A structured and organized approach to work, knows how to manage priorities and able to multi-task
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