Intercontinental Exchange Published: November 3, 2019
Job Type
Level of education
Spoken Language needed
Level of Hebrew
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year


Operations Support Analyst is responsible for documentation, managing, promptly analyzing and escalating or solving problems inside the company’s hosted-services production environment. This is a full-time position that requires shift work (day and night) from Sunday 23.00pm until Friday night at 2.00am.

- Monitoring and Incident Management (1st Level fix, Notification and Escalation) of the Production Environment
- Monitoring of the Systems, Networks and Applications within the production environment
- Diagnose and fix (based on run-book and knowledge) Incidents which are raised through Monitoring Tools, or via the Production Conference Bridge
- Work with other teams to add additional run-books and maintain existing run-books
- Assisting in the investigation and/or the resolution of problems that caused Incidents, in scope of the responsibilities
- Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues


- University degree or applicable experience within IT systems support and/or operational support of applications, databases within a Windows environment
- Working knowledge of networking: specifically TCP and UDP
- Willingness to work shifts as the company requires, and to be contacted after hours to help resolve issues where required. Candidates must be able to work weekends and holidays
- Strong business English - verbal and written communication skills
- Logical approach, critical thinking and analytical problem-solving skills with an ability to identify the root cause(s) of a problem
- Works as a team player – able to interface / liaise effectively with a variety of IT and non IT contributors and personalities across the organization
- Ability to be organized and decisive while under pressure, when managing urgent and critical production issues when they occur
- Excellent time management skills - A structured and organized approach to work, knows how to manage priorities and able to multi-task
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