Moovit Published: June 14, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
Hebrew, English, Arabic
Level of Hebrew
Fluent
Location of job
Rehovot
How many relevant years experience do you require for the role:
1 year

Description

Moovit is a leading Mobility as a Service (MaaS) company and the maker of the world’s most popular urban mobility app.

The Moovit free app guides people get around cities effectively & conveniently, using any mode of transport. Introduced in 2011 it now serves over 430M users in more than 2,800 cities across 90 countries. The Moovit app was named “Best Local App” by Google in 2016, a finalist for Google’s “Build for Billions” category in 2018 and one of Apple’s Best Apps of 2017.

For governments, cities and transit agencies, Moovit offers AI-powered MaaS solutions covering operations and analytics, with proven value in reducing congestion, growing ridership, and increasing efficiency and asset utilization.

Moovit’s advanced technology platform runs the world’s largest repository of transit & mobility data. Hundreds of cities, transit agencies, and mega events repeatedly choose Moovit to address their mobility challenges and increase their level of service to citizens and visitors. They were recently joined by Industry leaders such as Microsoft, Uber and TomTom who have partnered with Moovit to power their mobility offerings.

The Role
- As the Operations Manager for Israel, the Middle East, and Africa, you will lead Moovit’s efforts to provide the best service and content for our users by ensuring all information about mobility in our coverage areas is accurate and up-to-date, and acting as the voice of Moovit with our users via our customer support channel and our in-app user communication channels.

- You are a public transportation advocate, and share Moovit’s vision to simplify mobility for people around the world. You enjoy working with technical tools as much as you love to stretch your creative muscles creating content. You are a quick learner who is not afraid to master new skills and start applying them! You love working on a team, but also thrive when working independently.

Responsibilities:
- Support and develop Moovit’s operations in the region
- Responsible for customer support, community engagement, and user satisfaction
- Keep on top of transit-related changes and updates in your region, making necessary fixes and changes to perfect our service
- Communicate with users about relevant info affecting their daily transit

Requirements

- Hebrew and English, mother tongue level
- Familiar with transit networks in major cities in Israel
- Knowledge of Microsoft Office
- Experience working in a fast-paced environment and comfortable with startup culture

Preferred qualifications:
- Arabic, professional working proficiency
- BA/BS degree
- Public transit and mobility advocate
- Proactive, driven, detail-oriented individual
- Client-facing experience, preferably in customer support
- Experience with managing multiple projects in a fast-paced environment
- Independent and able to execute projects with little supervision
- Extremely high attention to detail
- Excellent communicator with high-level presentation skills
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