Freightos Published: March 20, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English, French, German
Level of Hebrew
Basic
Location of job
Jerusalem
How many relevant years experience do you require for the role:
3 years

Description

Responsibilities
- Red-carpet-onboarding of large accounts, mostly based in the US / Europe.
- Establish and enhance processes to manage relationships and documentations of all involved parties (suppliers, agents, buyers) and special instructions for each account. We’ll need someone who can scale.
- Monitor transport plans for key accounts, swiftly ensuring everything happens when it should happen...and doesn’t happen when it shouldn’t
- Proactively manage communications with account stakeholders, building strong relationships (invite-them-to-your-wedding level relationships) driven by excellent and timely customer service
- Identify and implement opportunities to improve service and grow revenue

Requirements

- 3-5 years of customer service experience
- Excellent written and oral communication skills (English) and the ability to make, and keep, customers delighted with our service
- File much? You’ll need excellent organizational skills, with the ability to prioritize and execute assigned tasks
- Zoom-in and zoom-out capabilities to ensure that both high-level processes and low-level details get done.
- Whether it’s an assist or a foul shot, we love team players, especially those that can function independently.
- Passion for new technologies. Out-of-the-box and creative approach
- Motivated and enthusiastic, with a sense of urgency to meet goals
- Flexibility to adapt to changing priorities and conditions in line with business needs

Preferred Qualifications
- Degree in Business Administration, Economics, Logistics, Supply Chain
- Experience in air/ocean freight operations/pricing/procurement/supply chain management/customs brokerage, within either freight forwarder or air/ocean carrier business or importer/exporter environment would be highly advantageous
- French or German proficiency
- High competency with MS Office applications, especially Excel
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