Highcon
  • Published: June 14, 2021
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Rehovot
How many relevant years experience do you require for the role:
More than 3 years

Description

Role

Highcon is looking for an NPI Engineer to join our global customer support team, covering all post-sale customer technical support around the world and back up for our regional field support engineers

Responsibilities

- Remote and on-site technical support for Highcon customers
- New machines installations including customer training & maintenance training
- Field upgrades installation
- Close work with the R&D throughout the development process to ensure DFx aspects
- Install base performance analysis
- Technical escalation management

Requirements

- >4 years’ experience from multidisciplinary capital equipment companies - must
- Proven successful record in customer support/customer success position – must
- BSc in mechanical/electrical engineering from a known recognized institute
- Background from the print industry – an advantage
- Strong written and verbal communication skills in English - must
- Excellent social skills and service orientation
- Availability for travels ~40% of the time
- Ability to work in flexible time zones at times (America, Asia)

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