Guesty Published: October 8, 2017
Job Type
Level of education
High school
Level of Hebrew
Spoken Language needed
Location of job
Tel Aviv/ Ramat Gan


Are you a native English speaker looking for work during evening hours? Are you tech savvy and service oriented? Then we want YOU.

Guesty provides a property management software product and support services for the $100 billion Airbnb and vacation rental market. We are Y-Combinator alums, backed by top VCs in the US and in Israel, and are looking to find new B2B Customer Support Specialists to join our young, vibrant and exciting team.

- You will be responsible for answering questions and resolving problems for Guesty users (mainly businesses)
- Ensuring that you handle our users with incredible care: diagnose issues, solve problems and help with queries about their account.
- Ensuring complete client satisfaction! Making sure our users are the happiest clients out there!
- Confirming and ensuring our software as a service is an appropriate fit for them, and if it isn’t, to help mould it accordingly to make it more suitable.
- Keeping track of log tickets that have been flagged as ‘urgent’.
- Taking control of emails and calls whilst having a broad view, of wanting to professionally better Guesty's services for its users.


- You must have strong listening, typing and verbal skills
- You must be eager and a fast learner, autodidact (though training will be provided)
- You must be friendly, professional and passionate about technology
- You must be service and support oriented
- You must be patient, polite and dedicated to all areas of the work
- You must be native or have very good English
​- Hours are relatively flexible. Working either at the offices or from home (only AFTER learning the ropes of course)
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