Guesty Published: October 8, 2017
Job Type
Category
Level of education
High school
Level of Hebrew
Basic
Spoken Language needed
English
Location of job
Tel Aviv/ Ramat Gan

Description

Are you a native English speaker looking for work during evening hours? Are you tech savvy and service oriented? Then we want YOU.

Guesty provides a property management software product and support services for the $100 billion Airbnb and vacation rental market. We are Y-Combinator alums, backed by top VCs in the US and in Israel, and are looking to find new B2B Customer Support Specialists to join our young, vibrant and exciting team.

Responsibilities:
- You will be responsible for answering questions and resolving problems for Guesty users (mainly businesses)
- Ensuring that you handle our users with incredible care: diagnose issues, solve problems and help with queries about their account.
- Ensuring complete client satisfaction! Making sure our users are the happiest clients out there!
- Confirming and ensuring our software as a service is an appropriate fit for them, and if it isn’t, to help mould it accordingly to make it more suitable.
- Keeping track of log tickets that have been flagged as ‘urgent’.
- Taking control of emails and calls whilst having a broad view, of wanting to professionally better Guesty's services for its users.

Requirements

- You must have strong listening, typing and verbal skills
- You must be eager and a fast learner, autodidact (though training will be provided)
- You must be friendly, professional and passionate about technology
- You must be service and support oriented
- You must be patient, polite and dedicated to all areas of the work
- You must be native or have very good English
​- Hours are relatively flexible. Working either at the offices or from home (only AFTER learning the ropes of course)
Apply
(Check on your spam box)
Drop files here browse files ...

Related Jobs