WalkMe Published: August 1, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
New York
How many relevant years experience do you require for the role:
More than 3 years

Description

* Candidates must be eligible to work and live in the US *

About the Role
- Recruit, Manage and motivate a high performing Account Management team
- Architect, implement and operate a highly efficient renewal engine
- Mentor AM’s and get directly involved to identify and qualify revenue expansion opportunities within accounts for Account Executives to close
- Own the optimization of contracts and other documents supporting renewals
- Develop and Track Customer NPS and drive solutions to improve NPS
- Manage “code-red” accounts through a systematic, repeatable recovery strategy and deliver them to a referenceable state
- Develop an integrated, complementary account management strategy focused on client satisfaction
- Develop tools and assets that support value confirmation motions and the execution of business reviews (monthly or quarterly)
- Contribute to the development of integrated sales-service playbooks
- Establish trusted advisor relationships with client coaches and executive sponsors, ensuring that activities are closely aligned with the customer’s business strategy
- Demonstrate the value of the product suite, acting as a product evangelist and exhibiting industry domain knowledge
- Guide your team to think outside the box of ways that WalkMe can increase renewals and drive long-term customer success. A proactive approach is taken for each account where cross-selling and up-selling is made a priority.

Requirements

* Candidates must be eligible to work and live in the US *

- 2+ years of management experience for a Account Management team of 4-8 team members
- 6+ years of relevant CS / AM experience with Fortune 500 companies (complemented by 8 years of overall work experience in a client-facing role in the SaaS / tech industry)
- 2+ years of experience in Sales Force Automation (SFA), Sales process, and/ or Customer Relationship Management (CRM) preferred.
- Relationship management internally to establish resource needs.
- Natural proactive nature who works to curb reactive behaviors and approaches all situations with and empathetic and patient manner.
- Experience in an enterprise solution sales environment and ability to partner with other managers in Sales in development and closure of sales opportunities is preferred.
- Data-driven with a commitment to process. Excited about driving and tracking a consistent engagement process with all customers in your portfolio.
- Team player with the highest level of integrity. This is a WalkMe core value.
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