WalkMe Published: August 1, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
New York
How many relevant years experience do you require for the role:
More than 3 years

Description

* Candidates must be eligible to work and live in the US *

POSITION DETAILS
- Serve as the trusted point of contact for WalkMe’s portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals.
- Proactively engage each account to ensure that every WalkMe functionality and offering is being leveraged, maximizing the value of each WalkMe subscription.
- Work cohesively with professional services and sales to define project deliverables and customer’s ongoing service package needs.
- Always be thinking of outside the box ways that WalkMe can increase renewals and drive long term customer success. A proactive approach is taken for each account where cross-selling and up-selling is made a priority.

POSITION DELIVERABLES
- Establish a strategic advisor relationship, handling overall responsibility for managing the customer relationship, health, and risk, from end to end once the sale is made, including keeping the customer informed of all product updates.
- Establish relationships with key customer stakeholders to secure renewal and drive further product adoption.
- Work with customers to develop a success plan that outlines how WalkMe will be addressing their critical need both immediately and in the future that includes metrics for success.
- Actively update customers of how the WalkMe Product roadmap will continue to ease the issues faced for any guided online experience.-
- Monitor customer utilization trends and gives recommendations to Product development based off such, including doing regular customer ‘health checkups’.
- Executive presence and confidence in communicating with technical, business, and C-level stakeholders
- Leverage your own and other AM customer relationships for prospect customers.
- Own pricing strategy, negotiation, and closing process of renewals and services packages.

Requirements

* Candidates must be eligible to work and live in the US *

- 5+ years of relevant CS / AM experience with Fortune 500 companies (complemented by 8 years of overall work experience in a client-facing role in the SaaS / tech industry)
- 2+ years of experience in Sales Force Automation (SFA), Sales process, and/ or Customer Relationship Management (CRM) preferred.
- Ability to understand customer requirements, identify, upsell and cross-sell opportunities to deepen penetration of WalkMe solution within customer environment.
- Demonstrates high competency in sales discovery methodologies and strategic ROI discussions.
- Has strong business acumen, industry knowledge so that executive buy-in and presence is achieved.
- Relationship management internally to establish resource needs.
- Ability to design pricing strategy and articulate commercial aspects of the agreement.
- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.
- Natural proactive nature who works to curb reactive behaviors and go above and beyond the call of duty but approaches all situations with and empathetic and patient manner.
- Experience in an enterprise solution sales environment and ability to partner with account executives in development and closure of sales opportunities is preferred.
- Highly data-driven with a commitment to process. Excited about driving and tracking a consistent engagement process with all customers in your portfolio.
- Team player with the highest level of integrity. This is a WalkMe core value.
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