WalkMe Published: August 1, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
New York
How many relevant years experience do you require for the role:
More than 3 years

Description

* Candidates must be eligible to work and live in the US *

The Customer Success/Digital Adoption Consultant is a critical member of the services team at WalkMe. We need a passionate team member who can strategically solve problems and manage multiple moving pieces regarding our customers onboarding, adoption and engagement to help our customers maximize their value while engaging with the WalkMe platform.

The ideal candidate must have previous project delivery and customer relationship experience. This person must also have excellent communication, motivational skills, and the ability to empathize with others as well as be knowledgeable about the WalkMe solution and passionate about providing an exceptional experience for every customer.

- Execute implementation projects and ongoing value-add services while partnering closely with account management and professional services team members
- Drive the onboarding efforts of new and existing customers by understanding business objectives and partnering with the professional services team to tie those to technical configuration and detailed design deliverables
- Develop detailed project plan schedules and work breakdown structures to ensure project team accountability for milestone dates and work quality
- Create comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams
- Proactively identify implementation risks and mitigate them effectively and efficiently
- Maintain a deep understanding of your customers business, strategic objectives and challenges in order to position yourself as a trusted thought leader and advisor with your customers
- Work with clients to map out key process flows, document findings and present recommendations to clients.
- Incorporate business findings and recommendations into scalable solution design.
- Set up projects for success through proper work track alignment, governance and systems.
- Devise and maintain high-level and detailed project plans.
- Manage day to day implementation interactions with clients at levels including individual contributors, managers and executives.
- Assist with creating and maintaining project-related documentation to ensure attainment of key project milestones on-time and within budget.
- Translate business requirements into technical specifications.
- Collaborate with team members throughout entire engagement lifecycle spanning Salesforce design, configuration, build, testing, deployment and post go-live support.
- Present solution designs and gain feedback from clients through user testing sessions and leading end-user training.

Requirements

* Candidates must be eligible to work and live in the US *

- 5+ years of experience in professional services, management consulting, customer success, or another client-facing role.
- In-depth knowledge and experience with delivering enterprise software application implementations successfully. Proven ability to manage medium or large scale projects throughout entire lifecycle.
- Executive presence and confidence in communicating with technical, business, and C-level stakeholders.
- Ability to create structure in ambiguous situations and design effective processes.
- Strong technical skills that allow for an ease when guiding customers through technical processes.
- Process flow optimization and organizational change management experience within a company or as external consultant.
- Team player with the highest level of integrity. This is a WalkMe core value.
- Strong organization and communication skills (oral and written).
- BA/BS degree or equivalent
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