Team8
  • Published: June 9, 2021
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

* Team8 Portfolio Company

Monogoto is a cloud-based and API-driven global cellular connectivity provider, implementing secure IoT connectivity and Private 5G and LTE networks. The company offers an Infrastructure-as-a-Service (IaaS) solution for the IoT industry and enterprise companies. 

Description:

- Work from home as a  customer service representative
- Managing tickets at CRM platform
- Guide our customers and support them through their journey with us
- Monitoring network activity for abnormalities
- Consulting/assisting colleagues from other departments (e.g. sales, operation) 
- Working together with other team members in order to improve customer Service procedures
- Assisting with other tasks provided by other team members

Requirements

- Fluent English, excellent customer-facing and communication skills (verbal and written)
- 1-2 years of experience in customer support field
- Have experience using helpdesk software
- Have experience in iot or telecommunications industries
- Have experience in creating user guides or tutorial videos
- Ability to manage time efficiently and work with minimal supervision
- Basic skills with picture/video editing software
- Good Microsoft excel skills
- Experience with Zendesk - advantage
- Experience with Kibana - advantage
- Creating/using API or scripts - advantage

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