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  • Published: June 29, 2022
Job Type
Level of education
High school
Spoken Language needed
Hebrew, English
Level of Hebrew
Location of job
How many relevant years experience do you require for the role:
1 year


Novidea is looking for a skilled and results driven technical support representative. You will provide technical and functional application assistance to our customers and partners globally. Partner with R&D or other departments in order to provide immediate resolutions for even greater levels of customer satisfaction.


- Deliver service and support to end-users for Israel customers using and operating automated call distribution phone software, via remote connection or over the Internet
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Follow standard processes and procedures
- Identify and escalate priority issues per client specifications
- Redirect problems to appropriate resource
- Accurately process and record call transactions using a computer and designated tracking software
- Follow up and make scheduled call backs to customers where necessary
- Serve as the first and second level support contact for Israel customers
- Conduct training for Novidea system users based on defined CRM business processes for end users.
- Install new / existing servers and configure hardware, peripherals, services, settings, directories, etc. in accordance with standards and project/operational requirements.
- Install and configure systems such as supports QA,CRM infrastructure applications or Asset Management applications.
- Analyze data and records to diagnose problem essence.


- Excellent communication and interpersonal skills.
- Strong competency in verbal and written English and Hebrew.
- Work experience in: IT, infrastructure, browsers and operating systems. Familiarity with Microsoft Office- Advantage
- Support experience with Salesforce CRM system- Advantage
- 1-2 year of system administration experience - Advantage (Open for juniors as well)
- Knowledge of relevant software computer applications and equipment
- Knowledge of customer service principles and practices- Must
- Effective listening skills
- Multi-tasking capabilities
- Preference will be given to the following applicants with corporate technical support experience and familiarity with the environment
- Ability to work independently
- Systems Administration/System Engineer certification in Microsoft

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