WalkMe Published: May 13, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

WalkMe is looking for a IT Help Desk Specialist to join our growing IT team.
This is an amazing opportunity to join one of the most exciting and fastest growing startups in Israel. If you are a talented computer expert who is passionate about implementation and installation of software and hardware – WalkMe is where you want to be!

What will you actually be doing?
- Respond to IT support tickets, troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remote.
- Build and deploy new laptops using standard deployment tools.
- Create accounts and provide training for new hires.
- Troubleshoot multiple computer platforms and hardware/software, including: Windows, Mac OS X, iOS, tablets , laptops, etc.
- Support multiple enterprise and department applications.
- Provide basic network configurations: LAN, WAN, wireless, VPN.
- Support mobile users who work at home, travel, or work from a remote office, using remote console software.
- Support video and audio conferencing requests.
- Troubleshoot networked and local printers. Identify and resolve hardware and software application conflicts.
- Collaborate with other site and corporate IT staff in the resolution of issues.
- Expected to populate the Knowledge Base frequently and document resolutions, workarounds, and frequently asked questions for problems and service requests.
- Sunday-Thursday 9 am-6 pm /11 am-8 pm

Requirements

- 1-2 years of experience in IT support roles.
- Experience troubleshooting both OS X and Windows platforms.
- Basic networking knowledge and troubleshooting experience.
- Basic experience with Microsoft Office Suite.
- A positive, service-oriented attitude.
- Solid problem-solving skills.
- Customer service background.
- Excellent communication skills in English & Hebrew (written & spoken)
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