HiredScore Published: April 7, 2019
Job Type
Category
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
3 years

Description

We’re looking for a Implementation Project Manager to join our growing Implementation/Customer Success Team and to play a key role in managing strategic clients and help on-board new clients. The implementation project manager is the primary contact point for the client in the pre-launch period, and will project manage the required implementation steps and timeline for delivery. The implementation project manager bridges between the development team, product team and client during the integration period to ensure that the client will be able to extract the greatest value from the product post-launch and to ensure that the product is customized and delivered on time. You will gain experience working with HiredScore’s executive team, development and product team, customer success team, and our client’s senior leadership.

We are a lean, fast-paced, and entrepreneurial company. You will have the chance to expand the role, further develop customer-facing skills, and grow quickly with the company. You will work from our Tel Aviv office, with the opportunity to travel, as needed, to meet with clients.

ROLES & RESPONSIBILITIES
- Work with the Sales and R&D teams to define and deliver a Statement of Work (Implementation Plan) to manage the implementation process with the client
- Lead meetings with the client on a regular basis to:
- Understand the clients needs and current workflows
- Facilitate all client-facing technical and business information gathering during the pre-launch period
- Present HiredScore and conduct demos of the HiredScore product in the initial phases of implementation or as needed
- Communicate to the client any maintenance needs of the new implementation for a defined period post-launch, as well as facilitating bug resolution and feature upgrades
- Identifying opportunities for further business & product development, or potential risks to the project implementation
- Work with the product manager to document solution requirements as well as functional, design and technical specifications
- Work with Customer Success teams to successfully transition the account from the implementation period to the launch, training, post-launch and adoption period

Requirements

- 3+ years of experience with external, client-facing project management or customer success with global enterprise (Fortune 500) clients.
- B.A. or B.S. from an English-speaking University or program
- Availability and flexibility to sometimes work US-hours (e.g. evenings and Fridays)
- Excellent verbal, presentation, and written communication skills (international client-facing - experience a must)
- The ability to interact professionally with diverse stakeholders - executives, managers, users and subject matter experts
- Very high level of English, preferably a Native English speaker
- Comfortable in a fast-paced environment; works well under pressure
- Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

ADVANTAGES:
- Experience with software implementations or account management at a VC-backed or high-growth start-up - an advantage
- Industry knowledge of HR Tech Industry
- Affinity for technology and an interest in the software delivery lifecycle, as well as a good understanding of current IT standards, applications, User Acceptance Testing and trends - preferred
- Process-focused, with strong problem-solving ability - always looking for better ways to achieve a goal
- Team player with ability to self-manage and execute projects from scratch
- Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and knowledge of JIRA
- Fortune 500 client experience (in advisory, consulting, or account management is a plus)
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