PayEm
  • 24 active jobs (view)

  • Published: November 25, 2021
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
More than 3 years

Description

PayEm is an innovative Fintech startup, backed by the top venture capitalist in Israel & the US. Our product disrupts organizational finance by providing the first SaaS for both Procurement & Finance teams.

This role is part of the Customer Success organizations and will work closely with the Product, RnD, and the Customer Success teams.

As our first Implementation Manager, you will not only be leading implementation projects with PayEm’s rapidly growing customers base, you will define the processes for all future Implementation Managers. We’re looking for someone who can initiate and execute processes, is well-organized, has great soft skills, has a technical understanding of ERP systems and payment systems, and is open and willing to communicate with customers. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation phases of SaaS solutions.

This role is part of the Customer Success organizations and will work closely with the Product, RnD, and the Customer Success teams.

About The Role:

- Work with internal/external customer teams to assess business and implementation requirements and gaps, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues.
- Own and manage the technical onboarding and integrations of multiple customers in a given period.
- Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.
- Improve internal processes and systems for more efficient customer interactions.
- Develop repeatable and scalable processes to improve project quality and delivery.
- Share product feedback with Product and RnD teams to help improve the product.
- Contribute to the internal knowledge base so you can share lessons learned with other resources.

Requirements

- 5+ years of hands-on implementation experience with SaaS applications.
- Hands-on experience with implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc. with focus on P2P process
- Proven ability to read, debug, and understand web applications
- Strong analytical, creative thinking and problem-solving skills.
- Excellent communication, project management and multi-tasking skills.
- Detail-oriented and well-organized.
- Proven client-facing experience with both technical and non technical personal
- Ability to work in a fast-paced, deadline-driven start-up environment.
- Passionate about customer service and helping others.
- Native English speaker

Advantages:

- Experience with payment systems and/or working at a Fintech company.

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