Riskified Published: April 3, 2019
Job Type
Category
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

As Riskified’s Help Desk Support, you will work in an open, casual environment, resolving requests from our employees, setting up new computers, answering IT questions and attending to basic company-wide IT support needs. If you have experience in IT support or serving on a Help Desk Team, and experience with Apple and PC hardware, this could be the perfect opportunity!

What You'll Be Doing
- Support aspects of the office IT infrastructure, including design, implementation, and end user interaction
- Provide support for G Suite and Okta environments.
- Strong proficiency with Mac endpoints
- Facilitate processes of onboarding and offboarding employees from an IT perspective. Setup of new computers and accounts.
- Provide technical support for video conferencing, and audio / visual setups.

Requirements

- At least 1 year experience in an IT Support/Help Desk role
- Excellent customer service and people skills with a willingness to learn
- Experience supporting a Mac environment
- Experience supporting and maintaining an office network
- Experience with G Suite (Gmail, Calendar, Docs, etc.)
- Experience supporting Networking and VPN - an advantage
- Experience with audio/visual, conference room display, and Zoom video conference systems - an advantage
- Scripting ability in Bash - an advantage
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