OwnBackup
  • Published: November 8, 2021
Job Type
Level of education
High school
Spoken Language needed
Hebrew, English
Level of Hebrew
Fluent
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. OwnBackup is the #1 data backup, archiving, and sandbox seeding app on the Salesforce AppExchange. With over 3,000 customers, we are ranked #25 on Financial Times’ list of America’s fastest growing companies, and have raised $267.5 million in funding from Salesforce Ventures and others.

OwnBackup is currently seeking an experienced IT Concierge Associate to support day to day IT operations in our London office. Reporting to the Director of IT in the US, the IT Concierge Associate is responsible for providing day to day regional user support. This role is considered the first line of contact when a user reports an issue. This function requires quick thinking, a level of calmness and ability to problem solve in a fast paced environment. Communication and proper expectation setting is paramount.

Your Day-to-Day Role

- Level 1 and 2 support for 400+ Mac users on laptops, including monitors, tablets, printers,
peripherals, and applications
- Computer and data security, including encryption and anti-virus updates
- Installation and image management
- Documenting and troubleshooting procedures
- Configuring, maintaining and troubleshooting printers and print clients
- Maintaining inventories of software, hardware and peripherals using asset management software
- Configuring and troubleshooting user accounts (in office and remote)
- Training users on basic Mac and use of applications
- Thorough record keeping and documentation as required
- Other projects and duties as required may be assigned
- Previous experience using and managing JAMF (MDM methodologies and self service)
- Hardware installation and troubleshooting: Apple Mac mini, iMac, MacBook Pro, iPad, iPad Pro
- Troubleshooting of Xerox and Sharp printers, scanners, faxes
- Supporting users requiring help with single sign on and multi factor authentication
- Conduct day to day support activity with a level of urgency and commitment to SLA’s
- Ordering equipment through IT suppliers (i.e. Apple, CDW, etc)

Requirements

- Previously provided L1 and L2 support to 100-500+ users, preferably in an organisation with offices in multiple geographies (majority in the US)
- Very well versed in Mac and Apple OS and iOS
- Ability to relate to and effectively communicate with all levels of employees
- Process oriented, but flexible around business needs
- Two to four years Help Desk experience supporting a Mac environment at a university help desk or business environment. Previous experience working as an Apple Genius associate is a plus
- Exhibits courtesy, tact, consideration, teamwork and discretion in all interactions with staff and with the public
- Independent worker with good task and time management skills
- Focused, with strong attention to detail

Important Details

This is a full-time position. The ideal candidate will work out of our London office to maximise interaction with business.

Here at OwnBackup, culture is as important as results, and a key part of our culture is our differences. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. OwnBackup is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team, one culture, and one family that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status. OwnBackup will consider qualified applicants with criminal histories in a manner consistent with applicable law.

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