monday.com Published: November 14, 2019
Job Type
Category
Level of education
High school
Spoken Language needed
Hebrew, English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

monday.com is looking for a IT Support Specialist as a part of the IT team, supporting 300+ internal users and responding to all Help Desk tickets in a Dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT related tasks.

The Role
- Stay user focused and quickly respond to technical requests either by phone, tickets, mail or in-person
- Diagnose and resolve technical hardware, software and network issues
- Redirect to others as needed. Identify and escalate situations that require urgent attention
- Track and route problems and requests and document resolutions
- Respond to business critical emergencies
- Manage company assets / software license distribution

Requirements

- 2+ years proven working experience in help desk and IT supporting in 100+ users
- Excellent ability to install, administer and troubleshoot computer hardware, software (Mac OS X- must, Windows- big advantage)
- Experience with G-suite / Microsoft Office 365
- Customer service oriented, strong communication skills and ability to thrive under pressure
- Excellent analytical and problem solving skills with attention to details
- Advanced troubleshooting and multi-tasking skills
- Knowledge in JAMF - advantage
- Proficiency in English and Hebrew- must
Apply
(Check on your spam box)
Drop files here browse files ...

Related Jobs

December 1, 2019