Moon Active Published: December 1, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

Moon Active, a Tel Aviv based mobile games start-up with millions of daily active players worldwide, is looking for a talented Help Desk Specialist who will support IT activities, provide services to employees and be involved in planning and implementing IT projects.

Responsibilities
- Respond to requests for technical assistance (in person, via phone, email and Ticket Support center)
- Diagnose and resolve technical hardware and software issues
- Install and troubleshoot end user equipment, software, hardware, multimedia and telecommunications systems
- Support IT purchasing upon demand
- Provide guidance, assistance, coordination and follow-up on client questions and problems
- Follow standard help desk procedures, logging all helpdesk interactions and administering helpdesk software
- Redirect problems to appropriate resource
- Identify situations requiring urgent attention
- Setup of production and development IT systems

Requirements

- At least 2 years experience as a Help Desk / IT Support
- High customer orientation skills
- Familiarity with Hardware components (Desktops, Laptops, Servers)
- Experience with handling IT tasks on MacOS and Windows OS
- IT backend environment understanding (GPO, Single Sign-On, Active directory, O365, G-Suite)
- Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus etc
- Knowledge of networking components and infrastructure (Lan / Wan, TCP/IP, DHCP, DNS)
- Communication skills for interfacing with employees in a multitasking environment
- Solid knowledge of information security principles and practices
- Fluent Hebrew & English
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