Solaredge Published: June 27, 2019
Job Type
Category
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Herzliya
How many relevant years experience do you require for the role:
2 years

Description

SolarEdge is a top global leader, manufacturing smart energy solutions. The company's broad range of products encompasses intelligent inverter and storage systems, revolutionary EV charger, and by doing that, we are changing the way Electricity is being produced.

Job Summary
Service Oriented IT Technician with good technical knowledge and the ability to communicate effectively to understand problems and explain their solution.

Good human-relations level, patient to deal with difficult customers, Self-learning, ambitious and high work-ethic

Responsibilities
- Serve as the first point of contact for customers seeking technical assistance.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Install and setup end-users workstation environment
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures

Requirements

- 2 years’ experience in customer communications, working with non-technical individuals in time sensitive situations, demonstrating positive and proactive attitude
- Ability to solve basic to intermediate technical problems over the phone and using remote access tools.
- Knowledge of Microsoft Windows 7, 8, 10 and Office 2013, 2016 operation and problem solving
- Experience with SharePoint site setup, permissions and general administration
- Experience in PC/Laptop imaging, deployment and troubleshooting using SCCM
- Familiarity with client based VPN technologies and concepts
- Ability to handle multiple and varied requests under pressure
- Ability to work independently while taking direction from superiors
- Knowledge of Microsoft Active Directory and domains
- Experience working with enterprise level Help Desk/IT ticketing systems to log incidents and service requests
- Knowledge of Cisco IP phones - advantage
- High level English - Read/Write
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