Rail Vision Published: December 4, 2019
Job Type
Category
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Raanana
How many relevant years experience do you require for the role:
2 years

Description

RailVision is a vibrating and fast-growing multidisciplinary startup headquartered in Ra'anana. We utilize the latest AI technologies and develop a new and exciting lifesaving vision systems for the global railway market.

Job Description

We are looking for a motivated, people person, hands-on Help Desk to join our IT team, report to the company's IT Manager and work in a diverse technological environment.

As part of your work you will provide end-user support in a Windows/Linux environment (local and remote), take responsibility for the corporate Infrastructure and IT Services, Install and configure software and hardware, maintain and configure servers and backups.

Responsibilities
- Respond to requests for technical assistance (in person, via phone and email)
- Diagnose and resolve technical hardware and software issues
- Install and troubleshoot end-user equipment, software, hardware, multimedia and telecommunications systems
- Provide guidance, assistance, coordination and follow-up on client questions and problems
- Follow standard help desk procedures, logging all helpdesk interactions and administering helpdesk software
- Redirect problems to appropriate resource
- Identify situations requiring urgent attention
- Setup of production and development IT systems

Requirements

- At least 2 years’ experience as a Help Desk
- High service awareness and great people skills.
- Knowledge of MS Office Suite (Excel, Word, etc.)
- Experience with end-users, support and troubleshooting Windows/Linux
- Experience with computer Hardware
- Experience with Active Directory accounts and permissions
- Good experience of with Office365
- Background with telephony system
- Experience with printers & printers Server
- Basic background in storage configuration and maintenance
- Good verbal and written English

Advantages
- Experience with AV System
- Familiarity with OS Deployment Linux / Windows
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