PayPal Published: November 19, 2020
Job Type
Level of education
High school
Spoken Language needed
Hebrew, English
Level of Hebrew
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year


Join PayPal as we help the world to reimagine the future of money! Fuelled by a fundamental belief that having access to financial services creates opportunity, PayPal is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy.

Our open digital payments platform gives PayPal’s 364 million global active account holders the confidence to connect and transact in new and powerful ways. As a Hebrew Customer Service Representative (full-time permanent position), you will be a frontline agent and the primary point of contact for our customers as together we revolutionise the global payment industry.

What will this role involve?

• Answer phone calls & emails from customers and work to resolve their queries in real time, or work with the most relevant PayPal department so it can be dealt with appropriately.
• Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal.
• Deliver on metrics and targets for example phone handled time and customer experience
• Provide consistent feedback regarding overall customer satisfaction, tools and processes

Why join PayPal….

1. Begin or excel your career working for a respected global brand in the heart of Tel Aviv.

2. Full job security, as we are hiring full-time permanent positions.

3. We advocate professional development and offer international and domestic career progression opportunities.

4. Employee Wellness is one of our core values and we have a generous benefits package on offer to successful applicants which includes:
• You will be provided with a competitive salary, performance related bonus and access to the employee stock purchase scheme.
• Company pension scheme, dental scheme and health insurance
• 19 days paid annual leave rising to 23 days within 4 years of service, in addition to all Israeli national public holidays.
• Lunch is on us! You will be provided with a “10bis” card with daily allowance.
• An Education fund to support your future educational growth and development
• A vacation bonus after 1 year of service and a sabbatical program after 5 years of service.
• Want to join your local gym? Or take tennis lessons? Then participate in our employee fitness activity reimbursement scheme (claim back up to 1000 NIS per calendar year on fitness activities).
• We also offer employees - Bereavement Leave, Maternity Leave and Paternity Leave.
• Not to forget we organise regular family fun days, have active social groups and so much more..

So, what are you waiting for? Apply today and let us reimagine the future of money together!

(Please note this is a full-time permanent position with all interviews, onboarding and your initial work period being conducted virtually /WFH)


• You must be Fluent in both Hebrew & English (both written and oral communication)
• 12+ months Call Centre or Customer Service experience (including within the retail, financial services or hospitality industry).
• Hold an Israeli passport or have the legal right to work in Israel

Skills required to be a success in this role:

• Exhibit strong communication skills and excel at customer interaction and problem solving.
• Thrive in a quick paced and collaborative team environment.
• You possess a strong working knowledge of software applications (e.g. Microsoft Office)
• Ability to work independently while making sound business decisions on case information
• Ability to multitask multiple systems, screens and tasks during customer contacts

**PLEASE NOTE: Your CV & application are required to be submitted in English **
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