GeoEdge Published: October 22, 2020
Job Type
Level of education
Undergraduate
Spoken Language needed
Hebrew, English
Level of Hebrew
Fluent
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

GeoEdge is the premier provider of ad verification and transparency solutions for the online and mobile advertising ecosystem. The company ensures high ad quality and verifies that sites and apps offer a clean, safe, and engaging user experience. GeoEdge guards against non-compliance, malware, inappropriate content, data leakage, operational, and performance issues.‎ Leading publishers, ad platforms, exchanges, and networks rely on GeoEdge’s automated ad verification solutions to ‎monitor and protect their ad inventory.

GeoEdge is seeking a Head of Customer Success

The successful Head of Customer Success is a seasoned leader with deep expertise in AdTech. We’re seeking a resourceful, creative thinker who’s highly business oriented and familiar with customer success best practices while focusing on innovating in order to achieve the best result for our clients.

This role includes responsibilities for the pre & post sales activities such as on-boarding new customers, managing customer support, ensuring adoption, retention and renewals etc.

RESPONSIBILITIES:

- Drive Customer Success Outcomes
- Manage the Customer Success and Solution Engineer teams, globally
- Increase renewal rates and reduce churn
- Act as a liaison between clients and the product organization funneling and prioritizing critical product feedback
- Develop a trusted partnership with key stakeholders and executive sponsors within customer organizations
- Expand our revenue in accounts through cross-sell and up-sell
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

Requirements

- Experience in the AdTech space
- Experience in leading customer-facing SAAS based organizations – huge advantage
- 2+ years of managerial experience
- 2+ years of experience working with Enterprise customers in customer success
- Deep understanding of value drivers in recurring revenue business models
- Ideally combined background of pre/post-sale and success experience or equivalent history of increasing customer satisfaction, adoption, and retention
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly
- Analytical, data driven and process-oriented mindset
- Enthusiastic and creative leader with the ability to inspire others
- Experience in deploying and using CRM, CS, Ticketing Systems: such as: Salesforce / Totango / Zendesk
- Excellent communication and presentation skills in English and Hebrew
- Bachelor’s degree required, at a minimum. Technical degree preferred
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