Payoneer Published: September 26, 2019
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Petach Tikva
How many relevant years experience do you require for the role:
1 year

Description

We’re looking for ...

We're looking for independent, creative and proactive supervisor who will creating a Supervising infrastructure for GBT Support team, organizing the workflow inside the team and maintaining the quality of work. Is this you?

What’s the job?
- Overseeing the team handling tasks, dividing work and following the SLA.
- Monitoring progress of team members and goal achievement, reporting to the Team Leader with statistics and numbers.
- Handling escalations and complicated cases, helping team members and interfaces to resolve hard problems.
- Managing work flow between the hubs.
- Working on special tasks such as stuck payments.
- Initiating and pushing ideas forward towards efficiency by improving flows, dashboards, reports
- Recognizing and solving knowledge gaps in the team.
- Handling exception reports,and identifying trends.

A few words about us

Payoneer is a leading payment platform and one of the world’s fastest growing fintech companies, ranking high on Inc. 5000, Deloitte Fast 500, and the CNBC Disruptor List. We empower entrepreneurs and businesses anywhere in the world – from Cairo to California, Buenos Aires to Bangalore and Tel Aviv to Tokyo – to go beyond and grow successful, sustainable businesses. With millions of customers in over 200 countries worldwide and trusted by clients like Amazon, Airbnb and Google, Payoneer truly connects anyone, anywhere, with opportunities to trade globall

Requirements

- Very high level of English - MUST
- Detail orientated, multi-tasker, organized
- Tech- oriented
- Good communication and service skills
- Team Player
- Lots of motivation and charismatic
- Previous vast experience in working with ORN platform- advantage
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