Clicktale Published: November 6, 2018
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
More than 3 years

Description

The Enterprise Growth Account Manager is a critical front line function, responsible for day to day customer relationship management, customer satisfaction and revenues. The position will interface across all Company teams and functions including Consultants, Psychologists, Project Managers, Pre-sales Engineers, Finance and Legal, in order to ensure both customer and Company goals are successfully met. Up to 25% travel to the US and Europe will be needed.

Key Responsibilities:
- Establishing productive relationships with key decision makers driving renewals and up-sells
- Identifying up-sell opportunities to pursue
- Execute customer support and retention strategies
- Handling proactive and reactive churn prevention activities
- Negotiating and closing contracts with customers
- Meet & Exceed quarterly revenue targets
- Matrix management of a team of professionals
- Establish productive relationships with key decision makers.
- Manage the customer life-cycle from deployment to renewal, cross-sell and up-sell.
- Identify and promote new growth opportunities within existing client base.
- As part of a cross-functional team, monitor and improve customer satisfaction via Customer - Consultants, project managers and Implementation teams.
- Maintain a customer reference program to support new sales activities.
- Attend offsite meetings, conferences or industry events, as necessary.

Requirements

- 4 years of experience Sales / Account Management in a SaaS B2B company
- Proven experience in managing a client base of ~$4M ACV
- Native English (or equivalent verbal and written) must have excellent spoken and written English
- Customer service orientation and excellent communication skills
- Familiarity with online concepts and Web Analytics
- Innovative, independent, creative thinker
- Excellent interpersonal skills and a team player
- Willingness to work U.S. business hours
- Working days Monday to Friday

Preferred Qualifications:
- Strong customer service and proven leadership abilities.
- Deep understanding of the online optimization industry, online media and advertising space.
- Ability to balance the need of the customer while maintaining corporate objectives.
- Ability to work with internal and external customers to find solutions to challenges.
- Proficiency in additional languages other than English highly desirable.
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