MyHeritage
  • Published: July 18, 2021
Job Type
Level of education
High school
Spoken Language needed
English, German
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
Zero

Description

At MyHeritage you can count on working in an energetic, dynamic and international team and taking part in a true Israeli start-up success story in the heart of Tel Aviv.

As a Customer Care Specialist you’ll be the ambassador to our customers, trained to be the knowledgeable point-person, educating our international users on what MyHeritage is all about. From the technical engineer who assists a customer with use of our software, online platform or mobile app, to the open-minded listener who shows empathy and responsiveness when a caller is sharing their moving family history, to the specialist who can explain DNA results based on global migration patterns.

And there's so much more. Never a dull moment! The members of the Customer Support Team are bright, articulate, and detail-oriented with a genuine desire to find solutions and delight our customers.

Requirements

- Strong verbal and written English communication skills
- German native speaker
- Passionate about delivering beautiful customer experiences to people all over the world
- Strong empathy and joy in helping others
- Strong troubleshooting and problem-solving skills with a particular eye for detail
- Excellent communication and presentation skills
- Good organizational and time management skills
- Curiosity for continuous learning
- Ability to thrive in a fast-paced and dynamic environment
- Israeli work permit and residing in Israel
- Flexibility to work full-time in shifts
- A good sense of humor — our team truly likes to make work fun!
- Experience working with customers in a customer support role — Advantage

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