LawGeex Published: February 20, 2019
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
New York
How many relevant years experience do you require for the role:
3 years

Description

* Candidates must be eligible to work and live in the US *

LawGeex uses artificial intelligence to review contracts based on a company’s predefined policies. Our goal is to help in house legal counsel focus on the deal not the contract, and he Customer Success team is a critical to that goal. We engage our customers to drive platform adoption and demonstrate ongoing value.

Who You Are:
- You’re passionate about engaging customers and expanding their use cases–your customers success is a reflection of your own success. You have impeccable relationship-building skills and can explain complicated ideas in a clear and concise way.

What You’ll Do:
- Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
- Support the onboarding and kick-off process along with our Onboarding Director
- Maintain a cadence of communication with customers about their usage trends, sentiment, - and identify opportunities for deeper engagement
- Schedule and prepare for bi-annual executive business reviews with points of contact and executive buyers
- Identify opportunities for customers to act as LawGeex advocates (e.g. testimonials, case studies, etc.)
- Collaborate closely with the LawGeex Sales team to support pilot customers and expansion opportunities
- Align resources across the LawGeex org as needed to support customer needs

Requirements

* Candidates must be eligible to work and live in the US *

- 3+ years in a Customer Success or similar role in B2B SaaS
- Experience working with large enterprise customers
- Practical legal experience either at a law firm, as a paralegal or as in-house legal counsel
- Exceptional communication skills, both verbal and written
- Highly organized, collaborative and detail oriented
- Experience building and maintaining relationships, while working to mitigate churn, and drive engagement and renewals
- Empathetic, positive attitude with a desire to help our customers reach their goals

Skills:
- Results-driven mentality, with a bias for speed and action
- Strong analytical skills, with the ability to translate data into insights
- Comfort in a startup environment - we move quickly and wear many hats
- Proficient in PowerPoint and Excel
- Experience using Salesforce, Gainsight, ZenDesk, Tableau, Pendo, etc.
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