At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure that they're happy and profitable. Your clients will include Fortune 500 companies, big-box retailers, startups, travel merchants, and much more. You'll be collaborating daily with various teams within Riskified, including Product, Analytics, Data Science and Development.
What You'll Be Doing
- Be the primary point of contact for our most-important merchants. Build, monitor and communicate our KPIs to our clients
- Conduct in-depth analysis of the most productive ways our customers can utilize Riskified’s solution, including identifying upsell opportunities.
- Provide strategic analysis and critical thinking as we plan long-term expansion
- Work with all other teams within the company to optimize customer experience across our portfolio
- Assist new customers as they join Riskified’s platform and begin using our services
- 5+ years of experience in a client facing role, working with enterprise accounts
- Superb writing and communication skills
- Tech-savvy with strong analytical and technical skills
- Great interpersonal skills and a team player
- Problem-solver, resourceful and independent
- eCommerce/FinTech background and/or experience working in a fast-growth B2B SaaS setting is strongly preferred
- Bachelor's degree - preferably in a highly quantitative field
- Native English speaker - MUST