Logz.io Published: August 13, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
More than 3 years

Description

Let’s make machine data meaningful, together! Logz.io provides the world’s most popular open-source log analysis platform, ELK (Elasticsearch, Logstash and Kibana), as a simple, fast, secure and scalable service on the cloud.

We are customer obsessed, work hard and have a team culture that is both entrepreneurial, professional and fun. This is a senior technical customer management role in which you will own the long-term relationship with our top Enterprise logos.

Responsibilities
- Work very closely with our top customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide.
- Be the focal point for any technical related matter, and progress and own the outcome until fulfillment according to customer's needs.
- Train and coach customers to a successful on-boarding process and ongoing usage.
- Partner with sales on accounts planning and proactively identify technical opportunities for expansion.
- Define timelines, milestones and success criteria, while ensuring that they are successfully achieved.
- Advocate internally for customer needs – be the technical voice of the customer within Logz.io.

Requirements

- 5+ years of experience as a Technical Account Manager / Project Management / Post-Sale Engineer / Delivery Engineer / Customer Success Engineer.
- Leading E2E, customer facing activities with C-Level executives in Global 5000 customers.
- Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy to understand manner
- Vast domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, Threat Analysis.
- Strong written and verbal communication skills in English, as well as business and technical acumen.
- Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
- Travel up to 20%
- Work Monday to Friday
- BA/BSc degree in Software Engineering, Computer Science or equivalent experience
Goals
- Customer Experience
- Generate Value for the Customer
- Customer Renewal and Expansion
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