HARMAN IL Published: July 9, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
Hebrew, English
Level of Hebrew
Fluent
Location of job
Hod HaSharon
How many relevant years experience do you require for the role:
More than 3 years

Description

* This is a technical position that requires a degree in computer science and 6 years experience *

Role Summary:

In this role, you will have overall responsibility for project deployments, integration and support with our customers, leading a team of 5+ Support Engineers. Management on all commercially deployed products to customers. Working with an experienced global support team. Providing world-class support to your customers.

***When sending CV please elaborate your technical Knowledge & Background***

Key responsibilities:
- Support the integration of products and software management solutions on mobile devices, automotive systems and operator networks.
- Provide high-quality technical support via phone, e-mail and on-site to customers.
- Manage a team of Field Application Engineers, support their projects from technical perspective as well as manage their tasks and priorities
- Manage and track the team’s activities, open tasks and cases, prioritization and escalations to global support / R&D.
- Develop demonstration integrations and tools for Red Bend’s products on various platforms such as mobile devices and automotive systems
- Assist in development of Technical Support knowledge base; documenting issues resolutions.
- Identify product enhancement opportunities through regular interaction with customers.

Requirements

- At least 2 years of experience in a managerial role, managing a team of 3-5 engineers- A must!
- At least 6 years of customer support experience- A must!
- At least 3 years of development experience in C on Linux embedded- A must!
- Experience with embedded OS development (e.g. QNX/Linux/Android)
- Strong problem solving/debugging capabilities
- Experience & knowledge of Java (J2ME / J2SE) development/ Server development - A big advantage!
- Experience & knowledge of DB – Oracle, SQL, NoSQL – an advantage!
- Experience working with global customers
- Handling support cases and post-sales processes
- Strong time and project management skills
- Ability to travel as needed to support regional FAEs and customers
- High level of English

Nice to have:
- Knowledge of automotive embedded control systems
- Automotive/mobile industry experience
- Experience with OMA-DM
- B.Sc. degree in computer science/ Industrial Engineering
- At least 6 years of customer support experience- A must!
- Knowledge of C/C++ and scripting languages (Perl, Python, shell, Ant)
- Experience in and knowledge of the embedded software and the mobile handset market
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