Trigo
  • 9 active jobs (view)

  • Published: November 23, 2022
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
More than 3 years

Description

The position::

We are looking for an ambitious Director of Production. In this role, you will mentor and lead a growing department of teams responsible for Trigo’s Production sites. Managing teams of Data Operations, Technical Support and Project Management teams while collaborating effectively with internal cross-functional teams.

A day in the life::

- Manage a fast growing department

- Maintain a stable production environment
- Plan and execute monthly, quarterly, and annual goals
- Take part in Trigo’s strategic planning and roadmaps
- Connect Trigo’s management to the department’s requirements and challenges
- Build the company’s ability to provide Trigo’s service at scale
- Manage day-to-day operations and provide support and guidance to the different team leaders
- Be responsible for defining, implementing, and managing processes relating to technical escalations both from customers and internal teams 
- Define and implement methods, procedures, tools, and policies to ensure that high-quality service is delivered to customers
- Strong ability to prioritize and multitask in a fast-paced environment
- Act as the main point of contact for customer escalations and issue resolution

You bring to the table::

- At least 5 years of proven track record in managing technical support/solution/technical operations teams include: hiring, performance management, team motivation, managing risk, providing mentorship and career progressions
- Hands-on technical support experience and managing high profile customers
- Proven experience of managing managers
- Experience supporting Enterprise customers
- Preferred experience working with a global team, ability to manage 24/7 operating teams
- Strong customer orientation and excellent interpersonal skills
- Excellent English- verbal and written communication skills

Nice to have::

- Experience in growing startups

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