Lightricks
  • Published: January 2, 2022
Job Type
Level of education
High school
Spoken Language needed
Hebrew, English
Level of Hebrew
Fluent
Location of job
Jerusalem
How many relevant years experience do you require for the role:
More than 3 years

Description

Director of Product Support
 
Lightricks is a pioneer in creativity tools that inspire people to craft visual content and share the world through their eyes with friends, family and followers. The company brings a unique blend of cutting-edge academic research, technology, and design to every product experience it creates. Lightricks’ suite of apps has over 500 million downloads worldwide and has won numerous prestigious awards — including Apple's App of the Year, the Apple Design Award and both Apple’s and Google Play’s Best of the Year. Every month, over 100 million images and videos are created and shared by individuals, influencers, and brands using a Lightricks-powered app

At Lightricks we believe that everyone has the right to be creative. This is why we build the next generation of beautifully designed, user-friendly creative content products used by hundreds of millions all over the world. Each one of our customers is extremely important to us and we find true joy when we keep them smiling or solve any issue they may be experiencing. 

Our Customer Experience team of experts is the first line to our customers and their impact is invaluable; they know the bits and bytes of our products, influence how future features will look like, and act as the customer’s voice.

As the Director of Product Support, you’ll be shaping the product support vision and strategy and leading the customer support teams globally. You will design and implement product support best practices, programs and KPIs to support Lightricks vision, strategy and growth.    

Responsibilities 

- Lead and define the customer success strategy and align it with the business strategy by fully engaging with key stakeholders across the company.
- Work closely with the company management to build interfaces and processes across departments.
- Build and support a global team of customer success specialists. 
- Play a lead role in developing a strong “customer first” mindset and culture within the business.

Requirements

- 6+ years of experience in Customer Experience leadership roles from B2C companies.
- Experience with building CX teams, infrastructure, processes, metrics and KPI’s 
- Experience in leading a growing CX team in an exciting and fast paced environment.
- Native-level proficiency in English.
- Great communications skills and leadership, managerial skills.
- Team player

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