Forter Published: December 2, 2020
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
More than 3 years

Description

Forter, the leading e-commerce fraud prevention provider, backed by $100M of capital from top-tier VCs, is growing rapidly. We aim to create an ecosystem of trust, which allows merchants to transform their ecommerce experience by facilitating a fast and fraud free customer experience at every interaction from signup to checkout, removing unnecessary friction and false declines.

Forter is looking for a talented Director of Product to lead the development of our customer facing Decision Dashboard, which provides our customers insight to Forter’s real time decision, recommendations and their business KPIs across the Forter Product Suite

We are looking for a Product leader who truly understands that a great product should be simple and iterative - destined to solve customer pain points and deliver significant business value. You should be passionate about creating great user experiences that help customers gain insights about their business and streamline their operational workflows, making the complex seem slick & simple. As part of our Product team you will be required to be in tune with market needs, and to define elegant enterprise-level solutions to help Forter lead the market. You will report to the VP of Product, manage a talented group of UI/UX designers and product managers,and collaborate with engineers and additional stakeholders to help build innovative solutions for our customers. You’ll be working with the brightest minds in the fields of fraud prevention, big data analytics, and Artificial Intelligence, and have a great pool of people from which to learn.

Stuff you’ll be doing:

- Own the full product lifecycle from initiation through its life:
- Ideation of products needed to support Forter's business strategy
- Define product KPIs, monitor the product/features success, and adjust the plan based on those KPIs
- Preparation of detailed requirements for R&D
- Collaborate with R&D and manage the project development lifecycle to ensure smooth execution
- Owning the release plan, including coordinating with Marketing and Sales/ Customer Success on relevant collateral
- Managing a team of product managers and UI/UX designers
- Serve as a bridge between the business side and R&D and become a point of contact for customer offering issues across the organization.
- Engage with customers, prospects, partners, and additional Forter stakeholders to come up with innovative solutions for client needs, taking into consideration the competitive landscape and Forter’s vision.

Requirements

Stuff you’ll need:

- 6+ years of experience as a Product Manager with proven ability to specify and deliver quality products.
- Proven experience developing state of the art UX for web applications which include complex reporting capabilities and various customer workflows, employing best practices to measure feature quality and user satisfaction.
- Proven experience creating tools and documentation to help streamline integration between multiple systems and customer onboarding
- Proven experience launching products to the market from POC/Beta to General Availability
- Proven ability to translate product strategy and key customer and market requests into a Detailed product requirements and user stories in an Agile development lifecycle env.
- Experience working with senior stakeholders from Enterprise Level customers/partners.
- Self-starter with the ability to work through ambiguity and to do whatever it takes to make your product and team successful.
- Excellent collaboration consensus building and facilitation skills. Specifically, demonstrated ability to process large amounts of inconsistent information and drive forward decisions based on an objective fact base.
- Proven management experience building and leading successful teams .
- Ability to work closely with remote teams.

Would be very cool if you have:

- Experience in creating best-in class UX for checkout leveraging relevant mobile/web client side technologies and measuring feature quality and user satisfaction.
- Experience defining interfaces (APIs) between platforms / products
- Experience and understanding of various fraud prevention technologies and / or technologies used to establish digital identity across multiple channels (e.g. behavioral biometrics, document verification, etc.)
- In-depth understanding of various components, systems, and workflows on various Payment Service Provider ecosystems, in order to support integrated solutions with various partners throughout the payment lifecycle (e.g. issuers, payment processors, card networks, etc.)
- Technical experience such as designing APIs for SaaS services
- Experience in Product Marketing
- Experience working with online retail customers
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