Payoneer Published: August 26, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
New York
How many relevant years experience do you require for the role:
More than 3 years

Description

* Candidates must be eligible to work and live in the US *

As US Operations Director, you will oversee various operational teams with the goal of optimizing service delivery for our customers. You will directly manage and play an integral role in developing leaders of several NY based operational teams covering payment processing, investigations, approvals, risk management, customer service, etc. and work closely with leadership teams overseas to ensure international alignment and operational effectiveness.

Responsibilities:
- Oversee an operations organization of 80+ and directly manage operational team leads and ensure alignment on everything related to products, services, clients, regulations, and procedures to drive operational efficiency and client satisfaction
- Continually work to identify operational gaps and inefficiencies and implement process improvements and best practices globally to optimize effectiveness and quality of service
- Lead operational efforts to support the shifting needs of the organization within the US market
- Serve as the dedicated point of contact for alignment, communication, and escalation to improve operational scalability
- Serve as a mentor and coach to operational team leads and ensure team engagement and client satisfaction

Requirements

* Candidates must be eligible to work and live in the US *

- Bachelor’s degree or equivalent
- 10+ years of experience leading operational teams within a global organization, preferably within payments, banking, or financial services with exposure to e-commerce or other digital services
- Experience managing managers in a matrix reporting structure
- Excellent communication, mentorship, and rapport building skills
- Demonstrated creative problem-solving skills and ability to adapt within a fluid environment
- Analytical skills and BI tool proficiency are a plus
Apply
(Check on your spam box)
Drop files here browse files ...

Related Jobs