Playtika Published: October 3, 2019
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Hebrew not required
Location of job
Herzliya
How many relevant years experience do you require for the role:
More than 3 years

Description

Playtika is looking for Direct leadership of both Customer Support and Customer Success teams

Responsibilities:
- Develop qualitative and quantitative targets to improve overall customer experience and customer satisfaction by creating business reports and using data-driven insights
- Drive employee engagement and a high-performance culture within the team, ensuring effective performance management, coaching, and development of the team and creating an environment where people can excel through accountability, encouragement and empowerment
- Identify and implement strategic and transformational changes in the team to generate efficiencies and drive better customer experiences
- In conjunction with our Director of HR ensure all personnel issues are handled correctly and equally with respect to the administration of disciplinary actions according to policies
- Work closely with internal team to relay customer needs, pain points, and experiences to drive product strategy, roadmap, and prioritization

Requirements

- 5+ years of experience building and leading a global customer support/success teams in a world-class B2C company
- Self-starter with a strong sense of urgency and accountability and has excellent focus on attention to detail with the capability to work and make decisions in a fast-paced environment
- Fluent English speaker with high written/verbal communication skills - A must
- Results driven, forward thinking mindset with ability to problem-solving complex issues to drive shared goals and outcomes across internal and external teams
- Proven experience in leading teams through major change and is comfortable that there may not always be a defined plan, path, process or clear expectations
- Strong customer empathy and experience focus
- Being available to travel (offshore)
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