Playtika Published: December 22, 2019
Job Type
Level of education
Spoken Language needed
Level of Hebrew
Location of job
How many relevant years experience do you require for the role:
More than 3 years


Playtika is looking for Direct leadership of both Customer Support and Customer Success teams

Job Description:
- Develop qualitative and quantitative targets to improve overall customer experience and customer satisfaction by creating business reports and using data-driven insights
- Drive employee engagement and a high-performance culture within the team, ensuring effective performance management, coaching, and development of the team and creating an environment where people can excel through accountability, encouragement and empowerment
- Identify and implement strategic and informational changes in the team to generate efficiencies and drive better customer experiences
- In conjunction with our Director of HR ensure all personnel issues are handled correctly and equally with respect to the administration of disciplinary actions according to policies
- Work closely with internal team to relay customer needs, pain points, and experiences to drive product strategy, road-map, and prioritization


- 5+ years of experience building and leading a global customer support/success teams in a world-class B2C company
- Self-starter with a strong sense of urgency and accountability and has excellent focus on attention to detail with the capability to work and make decisions in a fast-paced environment
- Fluent English speaker with high written/verbal communication skills - A must
- Results driven, forward thinking mindset with ability to problem-solving complex issues to drive shared goals and outcomes across internal and external teams
- Proven experience in leading teams through major change and is comfortable that there may not always be a defined plan, path, process or clear expectations
- Strong customer empathy and experience focus
- Being available to travel (offshore)
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