prooV Published: March 7, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Herzliya
How many relevant years experience do you require for the role:
2 years

Description

We are looking for a talented Customer Success Director to join our fast-growing startup. We provide a SaaS solution for our customers to help speed-up and streamline their innovation and technology evaluation programs

As the customer success director, you will manage a team of customer success managers and will be responsible for all our customer base implementations, upsales and renewals to ensure we meet the company’s revenue targets.

You and your team will serve as the trusted point of contact for our customers, beginning from last stages of sale and through onboarding, project success and renewals. You will proactively engage accounts to ensure optimal leverage of the product and its best practices towards customer's business goals, thinking outside the box for ways customers can increase business value and drive long term customer success.

RESPONSIBILITIES:
- Lead the Onboarding, Training, Education, and Implementation to show demonstrated value to the customer
- Handle support requests and maintain daily interactions to establish strong relationships and get a clear understanding of the customers’ needs
- Collaborate internally with support, engineering and product to escalate customer issues as appropriate
- Serve as internal advocate for customer’s needs and requirements to influence the product roadmap
- Monitor customer value and utilization trends, including regular customer “health checkups” and proactively act upon them
- Define and drive constant improvement of the customer success processes and collaboration across the organization
- Prioritize and balance customer needs based on available resources
- Define, track and report on key performance metrics defined for your team; Build best practices for the customer journey milestones
- Mentor, guide and grow your team

Requirements

- At least 2 years’ experience as a Customer Success Manager in a software company and 2 years managerial experience
- Bachelor’s degree in computer science or similar
- Strong system architecture perspective to quickly see the big picture, be able to learn new technology concepts fast and be able to define creative solutions for business needs
- Technical skills that allow you to clearly articulate to customers how certain technical solution solves a business need
- Strong interpersonal skills necessary to interact with customers and peers. Ability to influence without authority to always be able to drive tasks forward across different teams within the company
- Strong account management, project management and problem-solving skills
- Ability to manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, collaborative environment
- Exceptional oral and written communication skills
- English at a native tongue level – MUST
- Startup experience - Advantage
- Experience in PoC /pilots process – Advantage
- Willingness to travel occasionally
Apply
(Check on your spam box)
Drop files here browse files ...

Related Jobs