Aqua Security Published: August 20, 2019
Job Type
Category
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
3 years

Description

Aqua Security, founded by IT security veterans, recognizes that application containers present the next major development in data center technology. Containerized environments create a new opportunity to reinvent application security – more effectively and efficiently than ever.

We are looking for a consultative Customer Support Engineer to enable deployment and support of Aqua’s containerized security solution for prospects and existing enterprise customers. This role will focus on post-sales technical support: providing expert product advice to customers, reproducing issues with the product, and helping to ensure our customer implementations are successful.

- Identify customers’ needs and offer the best solutions
- Provide feedback to product and development team on customer requirements
- Monitor progress of existing customer implementations to ensure they are successful
- Be the focal point for our customer and our sales team for technical issues
- Facilitate communication between external clients and internal teams
- Reproduce technical problems and help identify solutions
- Replicate integration scenarios with variety of ecosystem software
- Pro-actively seek opportunities to improve product capabilities and customer relationship
- Drive resolution of customer problems from first awareness to final solution

Requirements

- 3+ experience in support or IT roles.
- Enjoy diving into complex technical problems and communicating their solutions
- Experience with practices and processes common to enterprise customers, preferably in a hands-on capacity
- Understanding of software development methodology and life cycle
- Experience with Linux operating system and common software
- Able to navigate independently in an autonomous environment
- Strong interpersonal and communication skills, with ability to provide a focus on service
- Strong fluency with English language (written and verbal)
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