Lusha Published: October 14, 2020
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Basic
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
Zero

Description

Lusha is one of the fastest growing startups, with over 400,000 users transforming the way they engage with their leads & prospects by using Lusha on a daily basis. We offer simple tools to enrich business profiles and easily access their contact information. Our customers range from small and medium businesses to enterprises including Google, Salesforce, Microsoft, and Dropbox, to name but a few.

With millions of successful searches every day and counting, we need talented and self-driven individuals who want and can make a real and tangible impact.

We are looking for an energetic, efficient, highly motivated, independent and tech savvy Customer Support Rep, to join our team at Lusha. In this role, you will work with Lusha's customers to resolve their service and/or technical matters.

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Monday-Friday, part-time position, 2 or 3 days a week, overnight shifts only (midnight - 8:00am)

Responsibilities:
- You will provide daily support to users, including: answering questions, analysing problems, and quickly forming solutions while guiding customers through corrective steps
- Maintain detailed records of daily interactions with customers, reported issues and completed solutions.
- Properly escalate unresolved issues to appropriate internal teams

Requirements

- Ability to understand, investigate, and articulate any potential issues, as well as resolve such issues
- Provide step by step technical help, both written and verbal, with attention to details
- Passionate and committed to providing the highest level of customer service
- Customer orientation and ability to go the extra mile to engage customers
- Empathetic, helpful, and positive attitude
- Great people skills
- English - mother tongue level
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