Rewire is a young and dynamic startup creating an International Financial Services Platform for migrants. Rewire provides a game-changing all-in-one solution that is transparent, cost-effective, and simple to use.
We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.
If you are a people person, enjoy assisting others, and looking for an opportunity to grow in an amazing start-up company, your place is with us! The position is shift based and includes weekends.
- Interact with customers & resolve issues
- Multitask between different communication channels
- Provide answers by identifying problems, researching, and guiding the customer through the correct steps
- Improve customer experience, encourage organic growth & creating engagement
- Growth in online communities, and number of active users
- Work is shift based and includes weekends
- Proficient in all MS Office products
- Excellent written and verbal communication skills in English, Hebrew, and Russian- Mandatory
- Experience in customer support
- Excellent communication between customer & department
- Flexibility in working hours is required (we work in shifts)
- Experience in the Payments and Banking industry - Advantage
- Ability to work independently and under pressure
- Enjoy working as part of a team
- A significant level of trust and diplomacy is required, in addition to normal courtesy and tact
- Service-oriented person