SysAid Technologies Published: October 29, 2018
Job Type
Category
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Basic
Location of job
Airport
How many relevant years experience do you require for the role:
2 years

Description

SysAid is looking for software support hotshot to join the elite ranks of our support troops. SysAid is a top leading provider of ITSM solutions with the clear aim of simplifying the challenges of IT professionals worldwide. As support hotshot, you will be positioned in the front lines and serve as the face of the company. Naturally, you’ll get to speak with many customers from all over the world, so you better sharpen up your tongue and start practicing your fingers for quick typing, be ready to join a team of winners!

We are seeking a sharp, fast learner who will deal with a broad spectrum of tasks. We're working in a highly motivated team which constantly evolves and reinvents itself. We love challenges and creative solutions and we expect the same from you.

If you think this is an environment you want to work in, keep on reading.

Requirements

- 2 years experience as a software support representative offering post-sales phone and email support to customer for a cloud-based (SaaS) product
- Mother tongue English - a must
- Knowledge of DNS, TCP/IP, and other networking concepts
- Understanding of relational databases
- Familiarity with Windows and Linux operation systems
- Ability to work in shifts, including weekends

Bonus Skills:
- Familiarity with ITSM tools
- ITIL certification
- Familiarity with application servers
- Familiarity with LDAP configuration
- Team player with excellent interpersonal skills
- Quick learner with desire to learn new tools and techniques
- Strong work ethic with the willingness to do what it takes to get the job done
- Proactive with a positive attitude
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