At Infinidat, we help enterprises and service providers empower their data-driven competitive advantage at scale. We are a leading provider of enterprise-class storage solutions. The company’s software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing storage technologies.
We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers.
We are always there to protect our customers' data in every hardwaresoftware problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach.
This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.
- Initiate and manage all on-site customer activities - logistically and operationally
- Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
- Provide initial assistance to incoming phone calls and email queries related to our product
- Maintain and constantly improve an internal knowledge base and workflows
- Availability for 4-5 shifts a week, including nights and weekends
- Team player
- Fast learner, independent and detail-oriented
- Technology-oriented with analytical thinking and problem-solving skills
- Fluent English (both written and verbal)
- Great communication skills, loves working with people of all kinds
- Experience in hardwaresoftware support - An advantage
- Experience in similar roles - An advantage
Infinidat is an award-winning provider of enterprise storage solutions. The company’s AI-based software defined storage architecture delivers microsecond latency, 100% guaranteed system availability, and dramatically reduces the CAPEX and OPEX of an enterprise’s storage estate.
Infinidat enterprise storage solutions are installed in Global Fortune 500 companies around the world supporting a wide variety of applications and use cases. These solutions were designed with a single goal in mind — enable customers to spend less on their storage infrastructure and focus more on innovation and growth.
The company's InfiniBox, InfiniBox SSA, and InfiniGuard portfolio deliver storage solutions that have unparalleled availability, ultra-low latency, extensive cyber resilience, and unmatched real world application performance. Infinidat has coupled these industry acclaimed enterprise storage solutions with an advanced white-glove service. The company’s family of offerings have been named a Leader for the Fourth Consecutive Year in the 2021 Gartner® Magic Quadrant™, Gartner Peer Insights Customers’ Choice Award for 3 consecutive years based on independent end-users’ reviews and ratings, as well as numerous other awards from the storage analyst and storage press community.