Highcon Published: April 1, 2019
Job Type
Level of education
Spoken Language needed
Level of Hebrew
Location of job
How many relevant years experience do you require for the role:
2 years


Highcon Systems LTD is seeking a creative, experienced and highly motivated Customer Support Engineer to support Highcon’s global customers, partners and installations.

- Support global customers, partners and installations
- Receives customer cases, record, log and follow up for resolution
- Track all customer cases in the CRM with ongoing updates
- Generate regulate CRM reports, data and analysis
- Place global services orders and follow up for delivery
- Manage and monitor the service requests of global internal and external customers
- Support field upgrades and modifications
- Prepare daily / weekly / monthly customer status reports and analysis
- Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
- Build and maintain strong internal and external customer relationships
- Prioritize workload with minimal supervision
- Control the spare parts inventory and tools


- A Bachelor’s degree or equivalent experience and 2-4 (mechanical/electronic engineering) years related experience
- 2-4 years related experience in a customer support position in a service or end user support environment
- Intermediate level knowledge of operating systems software and applications
- Experience and demonstrated presentation skills

Knowledge and Skills Required:
- Customer oriented with understanding global customer management
- Working out of normal business hours with global customer installed base
- Demonstrated writing/correspondence and customer communication skills ( Fluent English)
- Ability to apply intermediate product subject matter knowledge to solve a variety product issues, technical and application.
- Acts as an informed team member providing analysis of information and analysis.

Ability to work independently, troubleshooting oriented
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