Highcon Published: April 1, 2019
Job Type
Category
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Basic
Location of job
Rehovot
How many relevant years experience do you require for the role:
2 years

Description

Highcon Systems LTD is seeking a creative, experienced and highly motivated Customer Support Engineer to support Highcon’s global customers, partners and installations.

Description
- Support global customers, partners and installations
- Receives customer cases, record, log and follow up for resolution
- Track all customer cases in the CRM with ongoing updates
- Generate regulate CRM reports, data and analysis
- Place global services orders and follow up for delivery
- Manage and monitor the service requests of global internal and external customers
- Support field upgrades and modifications
- Prepare daily / weekly / monthly customer status reports and analysis
- Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
- Build and maintain strong internal and external customer relationships
- Prioritize workload with minimal supervision
- Control the spare parts inventory and tools

Requirements

- A Bachelor’s degree or equivalent experience and 2-4 (mechanical/electronic engineering) years related experience
- 2-4 years related experience in a customer support position in a service or end user support environment
- Intermediate level knowledge of operating systems software and applications
- Experience and demonstrated presentation skills

Knowledge and Skills Required:
- Customer oriented with understanding global customer management
- Working out of normal business hours with global customer installed base
- Demonstrated writing/correspondence and customer communication skills ( Fluent English)
- Ability to apply intermediate product subject matter knowledge to solve a variety product issues, technical and application.
- Acts as an informed team member providing analysis of information and analysis.

Ability to work independently, troubleshooting oriented
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