Here Mobility Published: June 18, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Raanana
How many relevant years experience do you require for the role:
More than 3 years

Description

We are looking for a Customer Success team leader to join us and help leading the direction in which the Customer Success Team is heading. Work together with the head of Customer Success in order to provide your team the support needed.

Responsibilities
- Manage a team of CSMs that will be the voice of our partners within the customers region
- Have a deep understanding the region partners, their business model and way of work
- Monitor and Identify daily / weekly trends and raise flags to the team – both directions
- Create and execute operational plans to drive the business goals, leveraging strategies and tactics across all necessary functions.
- Work collaboratively with BizDev, Professional Service, Support, Product, and Marketing teams; transmit insights and feedback from our customers to the rest of the company.
- Have deep understanding of the company products, solutions and business values.
- Serve as an escalation point for Customer issues to ensure they are resolved quickly.

Requirements

- 3+ years’ experience leading a customer success teams.
- 7+ years of B2B customer success experience, preferably with Mobile apps & SaaS products, and SMB customers.
- English mother tongue level, additional languages (Spanish, Portuguese, German, Dutch, French etc. ) are a big advantage.
- A jack of all trades - a motivational leader, mentor, and a great executer!
- Highly customer-focused and oriented
- Strong analytical, technical skills and strategic thinking
- Exceptional writing, communication and presentation skills
- Perfect organizational, project management, and time management skills
- Bachelor’s degree with a track record of academic excellence
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