SysAid Technologies Published: June 12, 2019
Job Type
Level of education
High school
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Airport
How many relevant years experience do you require for the role:
More than 3 years

Description

SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions is looking for a sharp Customer Success Team Leader who will deal with a broad spectrum of tasks.

As a Team Leader in the Customer Success department, you will be responsible for hiring, training, mentoring, and leading a team of new and established Client Success Account Managers in a fast growing and rapidly changing environment.

Responsibilities
- Develop account strategies and action-oriented plans focused on value expansion within existing customer accounts.
- Develop and maintain customer relationships, effectively manage the life-cycle of account management activities.
- Grow customers adoption of our solutions and continuous improvement of customer experience to ensure their satisfaction and retention.
- Build and maintain internal working relationships within the team
- Motivate and lead team of about 4-6 Client Success Account Managers to ensure alignment to clients’ goals.
- Partner with the Sales, R&D, Professional Service, Support, Product, and Marketing teams; transmit insights and feedback from our customers to the rest of the company.
- Monitor, collect and escalate issues to ensure proper internal and external follow-up, communication and resolution.
- Actively lead renewal activities (Pipeline Management, Order Forecasting, Order Processing).
- Analyze and interpret key data reports and work with other departments to improve all processes and procedures

Requirements

- 6+ years experience in customer success in the software B2B hi-tech industry SaaS/Cloud products.
- Team Leadership with proven track record of achievement, management skills.
- 2-3 years of management experience with progressive scope and responsibilities.
- Experience in delivering client-focused solutions based on customer needs
- Proven track record of achieving revenue and growth targets.
- Results oriented with strong track record of success in delivering business objectives
- English (written and spoken) at native English speaker level - MUST
- Strong leadership abilities including high accountability, proactive and thoughtful
- Hands-on, can-do mentality
- High level of comfort with fast-paced environments
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