SysAid Technologies Published: June 12, 2019
Job Type
Level of education
High school
Spoken Language needed
Level of Hebrew
Location of job
How many relevant years experience do you require for the role:
More than 3 years


SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions is looking for a sharp Customer Success Team Leader who will deal with a broad spectrum of tasks.

As a Team Leader in the Customer Success department, you will be responsible for hiring, training, mentoring, and leading a team of new and established Client Success Account Managers in a fast growing and rapidly changing environment.

- Develop account strategies and action-oriented plans focused on value expansion within existing customer accounts.
- Develop and maintain customer relationships, effectively manage the life-cycle of account management activities.
- Grow customers adoption of our solutions and continuous improvement of customer experience to ensure their satisfaction and retention.
- Build and maintain internal working relationships within the team
- Motivate and lead team of about 4-6 Client Success Account Managers to ensure alignment to clients’ goals.
- Partner with the Sales, R&D, Professional Service, Support, Product, and Marketing teams; transmit insights and feedback from our customers to the rest of the company.
- Monitor, collect and escalate issues to ensure proper internal and external follow-up, communication and resolution.
- Actively lead renewal activities (Pipeline Management, Order Forecasting, Order Processing).
- Analyze and interpret key data reports and work with other departments to improve all processes and procedures


- 6+ years experience in customer success in the software B2B hi-tech industry SaaS/Cloud products.
- Team Leadership with proven track record of achievement, management skills.
- 2-3 years of management experience with progressive scope and responsibilities.
- Experience in delivering client-focused solutions based on customer needs
- Proven track record of achieving revenue and growth targets.
- Results oriented with strong track record of success in delivering business objectives
- English (written and spoken) at native English speaker level - MUST
- Strong leadership abilities including high accountability, proactive and thoughtful
- Hands-on, can-do mentality
- High level of comfort with fast-paced environments
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