Riskified Published: August 9, 2019
Job Type
Level of education
Undergraduate
Spoken Language needed
English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
2 years

Description

Riskified is the AI platform powering the eCommerce revolution. We use cutting-edge technology, machine-learning algorithms, and behavioral analytics to identify legitimate customers and keep them moving toward checkout. Merchants use Riskified to increase revenue, prevent fraud, and eliminate customer friction. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for merchants across virtually all industries, including a number of Fortune 500 companies.

About the Role
We’re looking for a motivated, experienced, friendly, and organized team member to join our Customer Success Team. The role is part-time (20-30 hours a week) on a flexible schedule, including evenings and occasional weekends.

As a Customer Success Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. you will use your analytical skills and an in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.

What You'll Be Doing
- Serve as the public face of Riskified for all inbound communications with customers
- Escalate top priority, production-critical issues to the appropriate technical staff
- Fight fraud by analyzing risky orders and disputing chargebacks on behalf of our customers
- Act as the voice of the customer within Riskified across all departments
- Onboard new Riskified customers and ensure their success using our services

Life at Riskified
We are a fast-growing and dynamic startup with 350 team members between our offices in Tel Aviv and New York City. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

Some Tel Aviv Benefits & Perks:
- Stock options for all employees
- Extra time off for parents and caregivers
- Team events, fully-stocked kitchen, yoga, pilates, basketball, soccer, and more

Requirements

- At least 2 years experience in a customer-facing support/success position (B2B SaaS environment a big advantage) - MUST
- Tech-savvy, problem-solving approach to challenges
- Ability to work 20-30 hours a week on a flexible schedule, including evenings and occasional weekends
- Superb writing and communication skills in English
- Experience with ticketing systems - such as Salesforce, Zendesk or similar - an advantage
- Customer focused with a strong sense of urgency
- SQL and API knowledge - An advantage
- Experience with eCommerce platforms such as Shopify and Magento - An advantage
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