Riskified Published: October 24, 2018
Job Type
Level of education
High school
Spoken Language needed
Hebrew, English
Level of Hebrew
Medium
Location of job
Tel Aviv/ Ramat Gan
How many relevant years experience do you require for the role:
1 year

Description

Riskified is the world's leading eCommerce fraud-prevention company. We use cutting-edge technology, machine learning algorithms, and behavioral analytics to outsmart eCommerce fraud and help our merchants grow. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for merchants across virtually all industries, including a number of Fortune 500 companies.

About the Role
- We’re looking for a motivated, experienced, friendly, and organized team member to join our Customer Success Team.
- As a Customer Success Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. you will use your analytical skills and an in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.

What You'll Be Doing
- Serve as the public face of Riskified for all inbound communications with customers
- Escalate top priority, production-critical issues to the appropriate technical staff
- Fight fraud by analyzing risky orders and disputing chargebacks on behalf of our customers
- Act as the voice of the customer within Riskified across all departments
- Onboard new Riskified customers and ensure their success using our services

Life at Riskified
- We are a fast-growing and dynamic startup with 250 team members between our offices in Tel Aviv and New York City. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

Some Tel Aviv Benefits & Perks:
- Stock options for all employees
- Extra time off for parents and caregivers
- Team events, fully-stocked kitchen, yoga, pilates, basketball, soccer, and more

Requirements

- Tech-savvy, problem-solving approach to challenges
- Ability to work 20-30 hours a week on a flexible schedule, including evenings and occasional weekends
- Superb writing and communication skills in English
- Experience with ticketing systems - such as Salesforace, Zendesk or similar - an advantage
- Customer focused with a strong sense of urgency
- SQL and API knowledge - An advantage
- Experience with eCommerce platforms such as Shopify and Magento - An advantage
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